Building on from Lesson 1, clarity about your strategy and what you aim to achieve is essential. Think deeply about what success looks like – are you aiming to cut costs, improve speed to market, streamline processes to create capacity to do something more useful, grow your top line, protect existing revenue, increase compliance etc, etc. Automation can enable you to do all of these things, but if you are not clear about your strategic direction you may end up with a scatter-gun approach that doesn’t get the best out of your investment (and will definitely make it harder to manage!). That clarity also makes your communication much easier, as you can articulate with certainty what you are trying to achieve. A clear direction that is well communicated is arguably the most important factor to bring people along the journey with you.
Another important element is to be honest about what assistance you need to achieve your aims and what you are capable of in-house. An audit of your available skills and experience is a great start point. It is likely you will need some outside assistance, but consider the following:
- Be honest about what skills and experience you lack, and choose your partners accordingly
- Remember, no one knows your business better than you
- You need assistance and partnership, not dependence
- Ensure you learn from the people you bring in – build in time for skills transfer
- Clearly separate where you need consultancy and where you need resource – they are not the same, and may come from different sources
Consultancy can seem to be expensive, so use it judiciously and well targeted. However, good consultants are worth their weight in gold – they can help you reach your aims significantly more quickly and in a much more painless way. They should have extensive experience of other companies on your journey and can help you avoid many of the common pitfalls.
A final word from Dilbert……..
For more information about how our in-house expert in RPA and AI – Rod Chadwick, can support you and your team on your journey of process transformation, please contact us with your details via firstname.lastname@example.org.