In Lesson 4 we talked about focusing on value, not savings. Expanding on that theme, let’s consider the difference between identifying benefits and delivering them. They are not the same! Many projects show fantastic returns in their business case, but how many have genuinely delivered when it comes to the post-implementation review? Importantly, how much time is wasted trying to justify why it fell short!
Here’s some pointers:
- Gain buy in from your people will never be optimised under the threat of job losses – remember….turkeys rarely vote for Christmas!
- Taking labour costs out can be difficult – practically, financially, emotionally and reputationally.
- The tasks undertaken by a robot tend to be routine, so the staff savings are highly likely to be at the lower end of the salary scale.
Finally, when looking at the value of potential automation, remember to take a holistic company-wide view. Processes invariably cross functional boundaries – so, remember to look end-to-end and don’t be constrained by artificial barriers. This is why it’s essential for your RPA programme to have autonomy and objectivity.
A final word from Dilbert……..
For more information about how our in-house expert in RPA and AI – Rod Chadwick, and the team at DKA can support you on your journey of process transformation, then please contact us with your details via firstname.lastname@example.org.