In Lesson 3 we talked about the importance of filtering and prioritising your opportunities. Building on that, it’s crucial that you think creatively about what value your investment can bring. The traditional view of RPA is to undertake manual tasks so you can reduce your labour costs. Whilst savings in people related costs can be part of your strategy, it’s unlikely to bring you the largest rewards. This is for three key reasons:
- Gaining buy in from your people will never be optimised under the threat of job losses
- Taking posts out can be difficult – practically, financially, emotionally and reputationally
- The tasks undertaken by a robot tend to be routine, so the staff savings are very likely to be at the lower end of the salary scale
In our experience, much higher value is to be had from using automation to help maximise revenue, manage risk, improve compliance, improve the customer experience, increase speed to market and to create capacity. The single most important commodity we have is time, and the main strength of automation is to take away mundane time consuming repetitive tasks, creating more time for your people to do something more productive and valuable.
A final word from Dilbert……..
For more information about how our in-house expert in RPA and AI – Rod Chadwick – and the team at DKA can support you on your journey of process transformation, please contact us with your details via firstname.lastname@example.org.